IT-System- und Netzwerkmanagement

Vom Groß- zum Kleinbetrieb - Zwei Usability-Studien

Zick, Jürgen

kassel university press, ISBN: 978-3-89958-670-1, 2009, 217 Pages

URN: urn:nbn:de:0002-6708

Zugl.: Kassel, Univ., Diss. 2008

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Content: Technological and organizational processes involved in the operation and maintenance of computer systems and networks, are now part of everyday life at computers, especially if they are networked. For all these processes, the concept of IT system and network management is being used. This term is mainly linked to service or maintenance activities or organizational structures of enterprises, in which a large number of computer systems or associated networks are being used. The various activities in the IT system and network management, are, however, widely independent of the number of computer systems or the complexity of their associated networks.

This publication is dealing with organizational issues and with the design of software systems for IT system and network management applications. In contrast to the technical interfaces of the software systems, the design and usability of user interfaces and the software support of task processing in the IT system and network management is so far only a marginal subject of research. For this reason, two studies of software systems and their usability in a large and several small businesses are setting the frame of this exploratory work, which thus contributes to the anticipation of this area.

The research work shows different problems of software design, in particular in regard of usability, analyzes them and develops examples, how to evaluate and select software solutions for task processing in the IT system and network management with relatively sim-ple methods in micro, small and medium-sized businesses without a real IT department or how such systems can be designed by themselves or in participation by the usage of proto-typing. Last, but not least, by the help of checklists, the businesses can create their own guidelines, adapted for their IT system and network management and to organize related tasks.

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