Kommunikation in der Pflege

Ein Ansatz zur Verbesserung der kommunikativen Kompetenz von Pflegepersonal

Herzig-Walch, Gaby

kassel university press, ISBN: 978-3-89958-742-5, 2009, 420 Pages
(Kasseler Gerontologische Schriften 49)

URN: urn:nbn:de:0002-7437

Zugl.: Kassel, Univ., Diss. 2009

| Price and available forms -->

Content: Deficiencies in communication between nursing staff and persons who need care, and deficits in the different tasks a nurse has to fulfil, are being identified by many scientists such as Brandenburg or Schützendorf. Some of these deficiencies called “babytalk” describe the disrespectful address of persons and often express unresolved professional and ethical attitudes. These deficiencies on the one hand and many social changes on the other hand are escalating. One of the most important changes in society, that is significant for nursing, is the modification of clientele who needs care. People are often very old, have many different diseases and are often demented. In addition the rate of migrants who need care is also increasing. Appropriate forms of interaction with them need to be found.

Consequently new and innovative forms in education of nurses have to be designed. Many scientists (Ertl- Schmuck, Goerres, Keuchel, Müller & Koeppe, Oelke & Menke, Roes, Schüßler, Wittneben) have developed new ideas for instruction, training and education, but all these attempts are only secondary models and concepts without general acceptance and application to date.

Stating the most significant general aims of nurse education and instruction, such as essential qualifications as well as combining the theoretical and practical parts of instruction more effectively than it is being done at present thus seems of most importance.

According to the concept of ”essential qualifications”, communication must have a major position because all interactions between people are acts of communication, verbal or nonverbal interactions (Watzlawick).

The author of this work identifies three main elements of communication, the ability of self-reflection, the ability to differentiate situations in communication and to respond appropriately, and the ability for correct interpretation. The author also suggests methods to acquire these skills using instruction practices such as role plays, a new form of practice tutoring, parts of assessment centres as well as inductive-deductive approaches to learning and teaching. All these suggestions form the basis of a handbook for teaching communication in nurse education.

The first attempt to evaluate this handbook has been done and issues that motivate the continuance of the work addressed to improve communication competence of nursing staff who strive for professionalism.

Publication is available in following forms:

Full text (pdf-file, not printable - 2.83 MB)
view PDF
Full text (pdf-file, printable, with costs - 2.83 MB) 10.00 Euro
(free of charge in kassel University network - you are in kassel University network if you are in the workplace, or you are using a pc in the ITS or in the library)
download PDF - Attention! with costs, because you are not in kassel University network!